Refund Policy

Commitment: We process all eligible refunds within 5-7 business days.

Sabaland Yemeni Honey is committed to ensuring you are 100% satisfied with your purchase. If you have received a damaged, defective, or incorrect product, we will refund you in full.

Refund Eligibility

✓ Defective or damaged product on delivery
✓ Wrong product delivered
✓ Order not delivered within 15 business days
✓ Product packaging tampered/broken on arrival
✗ Change of mind (buyer's remorse)
✗ Product opened/used
✗ Claim made after 7 days of delivery

Refund Methods

Approved refunds will be issued via bank transfer to your provided bank account within 7-10 business days.

Refund Process

Step 1: Contact us on WhatsApp 7078940046 with your order ID and photos of the issue.

Step 2: Our team reviews your claim within 24-48 hours.

Step 3: If approved, you will receive a refund confirmation message.

Step 4: Refund is credited to your bank account within 5-7 business days.

Partial Refunds

In some cases, only a partial refund may be granted (if only part of the order is affected, or if the product shows signs of use).

Non-Refundable Situations

Products returned without contacting us first
Products damaged due to customer misuse
Claims made after the 7-day window
Opened honey or herbal products (food safety regulations)

Late or Missing Refunds

If you haven't received a refund within the stated timeframe:

Check your bank account again
Contact your bank for processing times
If still unresolved, contact us on WhatsApp immediately

WhatsApp: 7078940046

Email: info@khalta.in